IT Specialist

Description

Enter the fabulous world of comics and work for the premiere retailer!

We are looking for an IT Specialist that has experience with installation, configuration, documentation, and maintenance of a primarily Windows 10 workstation environment and PC hardware administration.

We’re also looking for someone with a natural born love of comics!

The candidate will work closely with the IT team and management in many new initiatives by researching, planning, documenting, testing, and rolling out new systems and applications.

This position requires excellent communication skills, flexibility, and the ability to work independently in a fast-paced environment.

Responsibilities

  • Provide support to users in our in our New Hyde Park, Queens, and Manhattan locations for all IT hardware and software issues
  • Identify the cause of hardware and software failures and provide fixes as needed
  • Support a hosted VoIP system using primarily Cisco and Panasonic IP phones 
  • Installation of updates/patches for all third-party software, operating systems, and hardware devices
  • Installation of network cables, operating systems, third-party software, printers, etc.
  • Research and manage projects in a professional, organized, and efficient manner 
  • Troubleshoot, repair, maintain, install and manage desktop, laptop, and mobile devices
  • Ensure all IT issues are addressed in a timely manner

Requirements

  • Minimum of 2 years of experience working with Windows, Microsoft Office, and various hardware platforms
  • Strong analytical problem solving skills with an attention to detail
  • Excellent communication skills, both verbal and written 
  • Full knowledge & proficiency with Microsoft Office 
  • Working knowledge of Windows 10 (Windows Server experience is a plus)
  • Familiarity with mobile devices. (iOS, Android, Windows)
  • Experience with networking equipment is a plus (firewalls, switches, access points)
  • Must be able to keep an “on-call” schedule for evenings and weekends, along with the ability to travel to any of our Manhattan and Queens locations as needed
  • Ability to lift heavy equipment

This position is at our warehouse near the Nassau County border (New Hyde Park) and is very accessible via LIRR, just one block from the New Hyde Park station. 

For consideration please send your resume and cover letter to jobs@midtowncomics.com, and in the subject line, enter “IT Specialist Job”.

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