Enter the fabulous world of comics and intern for the premier retailer! We are looking for a Desktop Support Specialist Intern who will learn the experience with installation, configuration, documentation, and maintenance of a Windows desktop environment and PC hardware administration. The Intern will also have a natural born love of comics.

The Desktop Support Specialist Intern will work closely with the IT Support Specialist in many new initiatives by researching, planning, documenting, testing, and rolling out new systems and applications. This position requires excellent communication skills, flexibility, and the ability to work independently in a fast-paced environment.

 

Duties and Responsibilities:

  • Provide prompt and effective troubleshooting and problem-solving skills.
  • Support a Windows 7 networked environment.
  • Support and Troubleshoot Microsoft Office applications.
  • Support and Troubleshoot VoIP telephone systems.
  • Configure/troubleshoot shipping software and monitor open tickets with shipping companies.
  • Ensures proper installation of cables, operating systems, and IT approved software.
  • The ability to effectively research and manage projects assigned to them in a professional, organized, and efficient manner.
  • Install, maintain, and troubleshoot computers, network equipment, and other peripherals such as printers and drivers at all remote locations.
  • Ability to travel and work at each of Midtown Comics remote locations in NYC when necessary.

 

Requirements:

  • Associates degree or higher in IT or IT related field, or A+ certification.
  • Experience working with Windows, Microsoft Office, and various hardware platforms.
  • Discipline and strong analytical problem-solving skills.
  • Excellent communication skills, both verbal and written.
  • Full knowledge & proficiency with Microsoft Office.
  • Working knowledge of any of the following: Windows 10, Windows 7.
  • Familiarity with mobile devices. (i.e. iPhones, iPads, Droids, Windows).
  • Ability to lift heavy equipment such as PCs and printers.

 

This position is at our warehouse near the Nassau County border (New Hyde Park) and is very accessible via LIRR or NICE bus service.

 

Hours: 20-24 per week (3 days)

  • This is an unpaid internship and is only open to current IT or IT related field students attending vocational school and/or college.
  • Interns must complete a minimum of 84 hours in order to receive academic credits.

 

For consideration please send your cover letter with resume to:  jobs@midtowncomics.com with subject line “Desktop Support Specialist Internship”

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